Legal notice and privacy

faxturbo.com is edited by Dim Solution, a business registered in France under SIRET 824 358 741 00018, with its head office at 73 rue Victor Hugo, 77340 Pontault-Combault, France. Its online fax service operates under the Faxturbo name.

Dimitri Do Bairro is the director of publication. Anything concerning the website or what it publishes can go to contact@faxturbo.com or through the contact page.

The terms of use and sale govern the service and its paid options.

The website and the platform that sends faxes are hosted on servers run for Dim Solution. Telephone operators then carry each fax to the recipient’s line.

Ask contact@faxturbo.com for the full identity of the host.

For personal data collected through faxturbo.com, Dim Solution acts as data controller under the General Data Protection Regulation (GDPR) and French data protection law. We keep it plain: only the information needed to send a fax is requested, there are no user accounts, no profiling, and no sale of data.

Any question on this subject can be sent to contact@faxturbo.com.

• Form entries: your name and email, the recipient’s name, destination country and fax number, plus the subject and the text of the cover sheet note.
• Your file: the document you upload, under its original name, and the PDF generated from it.
• Follow-up of the fax: reference number, times of creation and confirmation, status and result code.
• Technical information: the IP address of the request.
• Payments (multi-page faxes and receipts): amount, status, date, the Stripe transaction identifier and the moment you confirmed that you waive withdrawal. Card details go straight to Stripe and are never available to us.
• Messages to us: whatever you write when you contact us.

• Delivering your fax, producing its cover sheet, emailing the confirmation, offering tracking and, if ordered, receipts: needed to perform the contract concluded when you send the form (GDPR, Art. 6(1)(b)).
• Collecting and, if necessary, refunding payments: contract performance.
• Bookkeeping and the supporting documents: legal duty (Art. 6(1)(c)).
• Fighting misuse (junk faxes, automated sending, card fraud) and being able to establish what was sent in the event of a dispute: legitimate interest (Art. 6(1)(f)) of ours, balanced by short storage periods.
• Answering what you write to us: legitimate interest, or contract performance if your message concerns a fax.

None of your data feeds advertising, profiling or automated decisions, and none is sold or let out.

• The file: removed when the transmission has finished. A paid fax that is not confirmed never leaves.
• Form entries, follow-up data and IP address: held twelve months after sending, to handle complaints and abuse, then erased.
• Payment records: ten years, matching the accounting retention duty under French commercial law.
• Messages you send: the time needed to process them, then up to three years after the final exchange.

We use outside providers only where the service depends on them. They all work under contracts requiring them to follow our instructions on the data:

• Stripe (Irish entity Stripe Payments Europe Ltd) handles card payments. Some data may flow to its US parent company, Stripe, Inc., under the EU–US Data Privacy Framework together with standard contractual clauses.
• Brevo (the French company Sendinblue SAS) delivers our service emails (confirmation, tracking, receipts, cancellation) and therefore sees your address and the text of each message.
• The hosting provider keeps the data listed above.
• Telephone operators are given the dialed number and the pages, as any call over the telephone network requires.

The addressee, of course, gets the fax and the cover sheet. Beyond that, nothing is shared, save in response to a lawful request from a public authority.

You have the right to see your data, have it corrected or erased, limit its processing and receive it in portable form, and you may object where the processing relies on our legitimate interest. You may also leave directions for your data after your death.

Email contact@faxturbo.com and, if you can, give the address you used and the fax number of the transmission; this lets us locate your data without requesting an identity document. Our reply comes within a month.

A few items, such as the accounting trace of a payment, cannot be deleted ahead of their legal term.

Should you feel your rights were ignored, you may complain to the French supervisory authority, the CNIL (cnil.fr), or to the authority where you live.

Faxturbo runs no analytics, includes no social buttons or ad networks, and brings in no third-party tracking.

• Your choice in the cookie notice is stored in your browser’s local storage, to avoid asking you every time, and does not leave your device. A “Cookies” link in the page footer lets you reopen it whenever you wish.
• At payment time, Stripe’s form is loaded and places technical cookies named __stripe_mid and __stripe_sid, to help detect fraud. They serve the payment you requested, which exempts them from consent.

Your document is sent to our servers over HTTPS. Once there, it serves only to prepare and transmit the fax. No one browses it, it is not indexed or archived, and it is removed after sending. Tracking links include a random identifier that nobody can guess.

The last section of the route, between our infrastructure and the addressee’s machine, uses the public telephone network, on which the fax standard provides no encryption; this holds for any fax service and any fax machine. If the content is highly sensitive, take this into account and be sure the number leads to the right device. Our fax security guide goes through recommended practice.