Terms of use and sale

Faxturbo takes a file from your browser and delivers it as a fax to a fax machine. It works on a computer, a tablet or a phone, with no registration and nothing to install.

• Where faxes can go. Fixed-line fax numbers located in France, Germany, Belgium, Spain, Italy, Portugal or Canada. The number is typed using the layout familiar in the destination country. Mobile numbers cannot take faxes.
• What you can upload. A fax consists of a single file of up to 100 MB. PDFs are used as they are. Anything else (images in AVIF, GIF, JPG, PNG, TIFF or WebP format, .txt or .csv text, and documents from RTF, OpenDocument or Microsoft Office files) is first turned into a PDF by our servers, and it is the page count after that step that sets the price. Files are never merged with one another. We may refuse a file that is password-locked or unreadable. A cover sheet generated from the form is placed ahead of your pages.
• Cost. One page is free and you may send as many such faxes as you like. Anything above one page is a paid service; section 4 sets out the terms and also prices the optional PDF receipts.
• Outside our scope. No dedicated fax number is assigned to you, and receiving faxes on your behalf is not something we offer. Nothing promotional is printed on your pages.

The website is open to anybody who can get online. Your device and your connection remain your own affair. Each fax follows this sequence:

1. complete the form with your name and email, the addressee and their number, a subject and the note for the cover sheet, then add the file;
2. when the document runs to more than one page, the payment step comes next;
3. an email reaches you with a link, to be opened inside three minutes, failing which the request lapses;
4. a countdown of roughly 55 seconds follows, and you may still abort during it;
5. the fax leaves, and a tracking page reports its progress, refreshed every five seconds.

Most faxes are transmitted within a minute or two, though a busy period can lengthen that. We aim to keep the site up, but availability is not guaranteed: planned maintenance, an outage at a telecom carrier or a force majeure event can stop it temporarily. Such a stoppage does not give rise to damages, and section 4 continues to apply to anything you have paid for.

If a fax or a visitor’s behaviour breaches section 3, we may block that fax or that visitor.

The purpose of Faxturbo is to put a document in the hands of a person who is waiting for it or has a sound reason to receive it: a file for a town hall, a prescription for a chemist, a purchase request for a supplier.

The following is forbidden:

• sending promotional faxes to a private person without their earlier agreement (French Postal and Electronic Communications Code, Article L34-5), and, more generally, unsolicited bulk faxing;
• unlawful material such as defamation, insult, threats, hate speech, counterfeits or intrusions into someone’s private life;
• passing yourself off as another person, entering a sender name that is not yours or using somebody else’s email address;
• transmitting the personal data of third parties when no legal ground allows it, or confidential information that you are not free to disclose;
• automating the form through bots or scripts, bypassing technical restrictions, or any attempt to hamper the service.

The content and the destination number are entirely your responsibility. A fax dialled to a wrong number cannot be recalled, so verify the number before you confirm.

This section deals with the two options that carry a charge. Anything it does not address is covered by the rest of these terms.

Seller: Dim Solution (Faxturbo), 73 rue Victor Hugo, 77340 Pontault-Combault, France, SIRET 824 358 741 00018, contact@faxturbo.com.

4.1 Faxes longer than one page

• Price. €3.99 per fax, taxes included, regardless of how many pages the converted document has. This breaks down as €3.33 before tax and €0.66 of VAT, charged at the French rate of 20%. Single-page faxes remain free.
• Timing of payment. The price is displayed and payment is requested when the form is sent in; the confirmation email follows only afterwards. While payment is not yet authorised, the document stays on hold and is not transmitted.
• Timing of the charge. The first step only reserves the amount on your card. The charge itself happens only once you open the link contained in the confirmation email. Should you never click it, you are not charged, and the reservation expires by itself within seven days at the latest.
• Undelivered faxes. Because the charge precedes the transmission, no refund happens automatically. Should the fax fail to arrive (line busy or dead, no fax machine answering, a fault on our side, cancellation during the countdown), write to contact@faxturbo.com and quote the transmission number. As soon as the tracking page confirms non-delivery, we credit the entire amount back to the card you paid with.

4.2 PDF delivery receipts (option)

• Content. For one fax, two PDF documents: the request receipt, which shows that your request reached us and was checked, and the transmission receipt, which states the number that was dialled and when the fax went through. Choosing the option does not alter how the fax itself is sent.
• Price. €2.99 per fax, taxes included, made up of €2.49 before tax and €0.50 of VAT at 20%.
• Charged only on delivery. The amount is reserved on your card when you order, and charged solely if the fax is delivered. If the fax fails to arrive, or you cancel, the reservation is lifted, nothing is debited and we let you know by email. In the unlikely event that the lifting fails, the reservation would still lapse by itself after at most seven days.
• Supply. After you click the confirmation link and the reservation is in place, the request receipt arrives by email. The transmission receipt is sent once the fax has been delivered. Both can be downloaded again from the tracking page, unless the order was refunded in full.

4.3 Paying

You pay by bank card through a payment form from Stripe that appears within our page. The card number is entered into Stripe’s form, so Faxturbo neither sees nor keeps it. A payment window left idle expires after an hour. All prices are in euros and inclusive of tax. An invoice is available on request.

4.4 Withdrawal

Consumers buying at a distance would ordinarily be able to withdraw within fourteen days. That does not apply here, because both options are carried out immediately, as you ask:

• a fax is a service that is wholly performed once it has been transmitted, and French law rules out withdrawal for such services (Consumer Code, Article L221-28, point 1);
• the receipts are supplied as digital content, not on a physical medium, and this too is excluded from the right of withdrawal from the moment delivery begins (Article L221-28, point 13).

Prior to payment you tick a box requesting immediate performance and confirming that you waive withdrawal; the payment step stays blocked until then. You keep control up to the click on the confirmation link, and without that click no charge is made.

4.5 Problems with a payment

If something looks wrong (an unexpected charge, a receipt that never came, a paid fax that never arrived), contact contact@faxturbo.com and give the transmission number. We refund any sum collected for a service that was not supplied.

We commit to using reasonable care so that faxes reach their destination. That is an obligation of means; we do not promise a particular outcome. Delivery depends in part on factors outside our hands: the recipient’s telephone line, whether the machine is on, has paper and free memory, the legibility of what was sent, and the carriers’ networks.

Faxturbo cannot be held responsible for:

• a fax that goes to the wrong person because the number was entered incorrectly;
• what documents contain, which is for the sender alone to answer for;
• the way the addressee uses the fax they have received;
• harm resulting from delay; when a deadline matters, send well beforehand and keep your own evidence;
• confidentiality on the telephone stretch that links our servers to the addressee’s machine, which fax technology leaves unencrypted whichever provider is used.

If our liability is established, damages are restricted to direct and foreseeable loss, and capped at what you paid for the fax at issue. The cap falls away for gross negligence, intentional fault or bodily injury, and wherever consumer protection law prohibits it.

Should a third party seek compensation from us over a fax you sent in violation of section 3, you will indemnify us for any amount we are ordered to pay.

Guides, glossary entries, dialling codes and other informational pages are prepared carefully but cannot replace advice tailored to your own legal or technical circumstances.

Sending a fax means handling the details you enter, your document and a few technical items. Your file is protected by HTTPS while travelling to our servers, is used for nothing but the transmission, and is erased afterwards.

For the full picture (which data, what for, on which legal ground, for how long, with which providers, and how you can act on your rights) please read the privacy policy.

When your document mentions other individuals, you are responsible under the GDPR for checking that you may share that information with the addressee.

The name Faxturbo, its logo, graphic identity, wording, illustrations and software are the property of Dim Solution or of those who grant it licences. Without written authorisation you may not copy or exploit any of it, wholly or partly, apart from uses the law permits, such as a brief quotation giving its source.

Our free utilities (the cover sheet maker, the dialling code directory) are yours to use for personal needs, and what they produce belongs to you.

Your documents remain yours in every respect. You merely authorise us to handle them for the time the transmission takes.

You may link to our public pages, as long as the link does not imply any partnership between us.

We may revise these terms, for instance if a price or a feature is modified. A fax is subject to the version online when you send the form, and a revision never affects a fax already paid for. The page shows when the terms were last revised.

French law governs these terms. A consumer resident in another EU country still benefits from the mandatory consumer rules of that country.

Before anything else, send us an email at contact@faxturbo.com; most difficulties find their solution at that stage.

Mediation. Where a written complaint has not been answered satisfactorily, a consumer is entitled to approach a consumer mediator at no cost (Consumer Code, Articles L611-1 onwards), within a year from the complaint. Write to the same address and we will give you the mediator’s details.

If the dispute cannot be settled amicably, French courts will hear it. A consumer may bring the case either where they lived at the time of signing or where the damage was suffered. For disputes between professionals, the courts of Melun alone are competent.

Dim Solution, Faxturbo service
73 rue Victor Hugo, 77340 Pontault-Combault, France
contact@faxturbo.com

The contact page is another way to reach us. Please include your transmission number, printed in the confirmation email and displayed on the tracking page.