Help centre

Single-page faxes are free, with no cap on how many you send. Starting at two pages, each fax is billed at a fixed €3.99 including VAT, whatever the length.

Delivery receipts are an optional extra at €2.99 including VAT, charged only when the fax is actually delivered. The full breakdown is on the pricing page.

No. You fill in the form, upload your document and confirm by email. There is no sign-up, no password and nothing to remember afterwards.

The email address you give is used for the confirmation link and the status of your fax. The about page explains why the service is built around this one-off approach.

No page cap is applied. The first page is free; a document from two pages up is billed once at a flat €3.99 including VAT, even if it has dozens of pages.

What does limit a send is the file size, at 100 MB. See the pricing page for the exact conditions.

They are two optional PDF documents: one recording your request and one recording the transmission to the recipient's number. They cost €2.99 including VAT, billed solely when the fax has been delivered.

You can add them at the payment step, and the transmission receipt can be downloaded on the status page after delivery. See the pricing page.

PDF is the best choice, but you can also upload Word, Excel and PowerPoint files, OpenDocument files, RTF, images such as JPG, PNG or TIFF, and plain text or CSV. The file can be up to 100 MB.

Files in any other format are turned into PDF by us before the pages are counted. The how it works page shows the whole path of a document.

It is not mandatory, but it helps. The cover sheet identifies the sender, names the addressee and states the page count the recipient should expect.

The cover sheet page shows the layout and offers a template you can fill in.

Faxes are monochrome with limited resolution, so small text, light greys and colour backgrounds print less clearly. Plain black text on white comes out best.

Use a PDF with a legible font size and strong contrast. The cover sheet page shows a layout that holds up well.

Not by writing to a fax address. On Faxturbo you upload the document in the browser and then confirm by clicking a link we email to you.

That email is a confirmation step, not the way the file travels. The how it works page shows the sequence.

Faxturbo delivers to landline fax numbers in France, Portugal, Canada, Germany, Spain, Italy and Belgium. Other destinations are not served at the moment.

Each country has its own number format, described on the countries page.

Type the national number as it is dialled inside the country, with its area code and without the international prefix. Pick the country first; the form adds the prefix itself.

For France that is ten digits beginning 01–05 or 09; for Germany, a number that opens with 0 followed by an area code. The number checker validates what you typed.

No. A fax is received by a fax machine or a fax server attached to a landline, and a mobile number has neither. The form rejects mobile numbers.

If the recipient only has a mobile phone, an email with the document attached is the practical alternative. The mobile fax page explains what is possible from a phone.

No, Faxturbo is for sending only. Receiving requires a number reserved in your name, which is a different, subscription-based service.

The receive-a-fax page explains how reception works and which options exist, including delivery to your email.

Once you have confirmed, the fax is queued and sent as soon as a line is free. Expect roughly a minute per page for the call itself, plus the time in the queue.

The duration varies with the page count, the quality of the line and the recipient's machine. The how it works page describes each step.

A fax passes through several steps before it is delivered: validation, queue, call in progress. A status that stays for a few minutes in one of them is usually normal.

The how it works page refreshes by itself every few seconds, so you can leave it open and wait for the result.

Open the status page to read the reason: busy line, no answer, no fax machine on the line, or a protocol error. Most failures come from the recipient's side and a second attempt later often works.

Verify the number using the number checker, and look at the recipient's opening hours, then send again.

In many contexts a fax is accepted as a written communication, but whether it is accepted depends on the recipient and on the jurisdiction. There is no universal rule.

When a fax has to serve as evidence or meet a formal requirement, ask the recipient or the authority first. The security page explains what a delivery receipt documents.

Your file is used for the transmission and then deleted automatically. It is not kept in a personal space, since no account exists, and it is not used for anything else.

Details on data handling are on the security page, and your rights are listed in the legal notices.

Partly. Between your browser and Faxturbo the file is protected by HTTPS. The last stretch, between our system and the recipient's fax machine, travels across the telephone network, and the fax protocol offers no encryption.

That limit applies to every fax provider. The security page lists what we do and what you can do to reduce the exposure.

Fax can still work, but the way it travels is changing. As the traditional copper network is gradually replaced by IP lines, some old machines connect less reliably.

Sending from Faxturbo is designed for these IP networks. The how it works page explains how a fax crosses them.