The short answer
A fax passes through several steps before it is delivered: validation, queue, call in progress. A status that stays for a few minutes in one of them is usually normal.
The how it works page refreshes by itself every few seconds, so you can leave it open and wait for the result.
The steps of a transmission
After you confirm by email, the fax is validated, placed in a queue and then sent. The status page follows these steps and moves on its own.
Waiting in the queue is normal when many faxes are being processed, and a call in progress lasts as long as the pages take to transfer.
When to worry
Should the status stay unchanged far beyond the normal transmission time, check that you opened the confirmation link in the three minutes it remains valid. Without that confirmation, the fax does not start.
Also keep time differences in mind: a recipient abroad may be closed. If nothing moves, contact us with the reference shown on the status page.
Key points
- Validation, queue and sending are normal steps
- The status page updates automatically
- Confirm by email within three minutes
- Contact us with the reference if nothing moves